FAQ

Merchology is SPS Commerce's contracted vendor for branded merchandise. We are excited to offer a fresh selection of branded items on the SPS company store and a streamlined process for special projects and custom orders.

Like SPS, we encourage thoughtful community connections. We are driven, committed, adaptable, responsible, and one team, acting with integrity to serve all SPS teams. We take pride in delivering merchandise and experiences that fulfill your vision and keep you connected.

Merchology was founded in 2014 to create memorable brand experiences and ignite unity through responsible, innovative custom merch solutions. We have supported 65,000 companies worldwide and are a proud Disability-Owned Business Enterprise.

Combining the ease of e-commerce with dedicated account support, Merchology offers direct partnerships with top brands like Under Armour and YETI, in-house decoration, and custom merch solutions for every company. When making decisions around sourcing, manufacturing, packaging, and delivery, Merchology seeks to make responsible, positive impacts for future generations.

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There are two ways to find an item on the site. Click through the category drop-down links at the top-left of the screen to navigate through the different products or use the search option at the top-right of the page to search for general products or keywords. For additional assistance, please reach out via this form or email sps@merchology.com and a representative from our dedicated SPS team will be in touch.

As SPS's contracted vendor for branded merchandise, Merchology offers a streamlined process for special orders and custom projects. Our dedicated SPS team provides access to 400+ brands and over 200,000 products in addition to those on the SPS Company Store. To inquire or place a special order, reach out via this form or email sps@merchology.com and let us know your deadline, product interests, event needs, or other helpful information to complete your request.

Please note: All requested items must be approved by SPS and follow brand guidelines. When your request is received, we will route your request for approval and be in touch within 1-2 business days.

To see when your product will ship, view the product details section on the product page.

Please make sure your full address has been entered in the shipping fields provided including company name, contact name, street, city, state, zip code, region, or other applicable fields for your region. Also, make sure your ship-to country has been selected from the drop-down menu. For additional assistance, please reach out via this form or email sps@merchology.com and a representative from our dedicated SPS team will be in touch.

Yes, we can ship your branded merchandise order to international locations. Please note that certain brands have international shipping restrictions. If the products in your order cannot be shipped internationally, a member of our team will contact you to get an alternate shipping address.

All shipments outside of the US will be subject to international shipping rates, as well as import duties and taxes. Any applicable duties/taxes will be collected at the receiving country’s border, and will not be shown at checkout. Once the package has arrived in the country of delivery, the recipient will be contacted by the carrier to pay these fees.

For questions or assistance with international shipping, please reach out to our dedicated SPS team via this form or email sps@merchology.com.

Users place their orders on the SPS Company Store. Because of the large number of orders placed every week, all store orders are processed together every Sunday at 11:59 PM.

Each Monday, that combined order will begin processing. Most orders will ship within 9-12 business days from our warehouse in Minnesota, not including transit time. Before you place your order, you can see the estimated ship date for each product by viewing the product details section on the product page.

You will receive an order confirmation email immediately after placing your order, as well as a shipping confirmation email once your items have shipped.

Yes, after submitting your order, an order confirmation email will be sent to you automatically. You should receive this email within a few minutes of placing your order.

If you do not receive your email confirmation, please check your Junk/Spam folder.

If you still have not received it, please contact sps@merchology.com or reach out via this form to ensure your order was placed.

Most Made-to-Order items will ship within 9-12 business days from our warehouse in Minnesota, not including transit time. You can view the estimated ship date for each product by viewing the product details section on the product page.

You will receive an order confirmation email immediately after placing your order, as well as a shipping confirmation email once your items have shipped.

Please visit the Account section of the SPS Company Store (at the bottom of the page) and log in. Your order status and tracking numbers (when available) will be provided for you there. For additional assistance, please reach out via this form or email sps@merchology.com and a representative from our dedicated SPS team will be in touch. Additionally, you can call 1-855-214-8305 for more immediate help (our business hours are 8AM to 5PM CST, Monday through Friday).

We are unable to change items on an order after it has been placed. We can cancel and refund your order and you can place a new adjusted order if requested within the 48-hour cancellation window. If you need any additional items we can help you place a new order with free shipping if you have placed a previous order within the last 5 business days.

All items ordered directly from the SPS Company Store are printed as pictured on the SPS Company Store. To request a different logo or different artwork, please submit a special order request to sps@merchology.com or use the contact form.

If you would like to purchase expedited shipping for your specific order, please send your request to sps@merchology.com, call 1-855-214-8305, or submit your request via the contact form. A representative from our dedicated SPS team will reach out to work with you to accommodate your shipping change request.

Ground shipping is free on orders over $10,000.00 USD arriving anywhere within the continental US. Shipping costs for orders under $10,000.00 USD will be determined by weight, location, and shipping speed (ex. ground shipping vs. FedEx 2Day®) using the current FedEx shipping rate.

Drop shipping orders do not qualify for free shipping. For additional shipping questions or assistance shipping to multiple addresses, please reach out to our dedicated SPS team via this form or email sps@merchology.com.

International shipping costs for your order, excluding duties and fees, can be viewed on the checkout page. All shipments outside the US are subject to international shipping rates, as well as import duties and taxes. Any applicable duties and/or taxes will be collected at the receiving country’s border and will not be shown at checkout. Once the package has arrived in the country of delivery, the recipient will be contacted by the carrier to pay these fees.

For additional questions or assistance, please reach out to a representative of our dedicated SPS team via this form or email sps@merchology.com.

Express shipping costs can be viewed on the checkout page. You can select from the following options:

• FedEx Express Saver^® - ships in 3 business days
• FedEx 2Day^® - ships in 2 business days
• FedEx Standard Overnight^® - ships in 1 business day

Items purchased are final sale and are not eligible to be returned, as the items are purchased at once and individually customized. However, if you receive defective or damaged merchandise, please contact sps@merchology.com or reach out using the contact form and we will work with you to find a suitable resolution. Merchology must be notified of all issues within 30 days of receipt.

Orders can be canceled if the cancellation request is received within 48 hours of order placement and the order has not been sent to production. After the 48-hour window, the order will be unable to be canceled. Cancellation requests can made by emailing sps@merchology.com, or calling 1-855-214-8305.

No, you will not receive a physical gift card. You and the recipient will receive an email with the voucher code that can only be used on the SPS Company Store.

Merchology is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for all site visitors, and applying the relevant accessibility standards.

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Merchology websites are partially conformant with Level A through AAA requirements. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

We welcome your feedback on the accessibility of our sites and MerchStores. Please let us know if you encounter accessibility barriers when shopping with Merchology by reaching out to us using the below information, or visiting the Help Center page of this site.

• Phone: 1-855-214-8305
• Email: sps@merchology.com
• Postal Address: 3000 Niagara Ln N Plymouth, MN 55447 USA